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Our Resolve. Your Resolution.

Covid-19 (Coronavirus)

Page last updated at 08.30 Tuesday 30 November 2021

How we are currently operating

All our offices are open and we are available for appointments in person, by video or telephone as best suits your circumstances. 

If you visit one of our offices, we ask you to wear a face covering and to observe social distancing in our reception areas if other visitors are also present.

In line with Government guidance, we will not be able to meet you if you are within any required isolation period because you have tested positive for Covid-19 or have been in close contact with someone who has tested positive (and you are not exempt from the close contact rules).

If you are displaying Covid-19 symptoms and have not yet been tested or are awaiting results, we ask that you defer your appointment. We will always do our very best to ensure meeting re-arrangements minimise any inconvenience that might be caused.

Our Covid-19 arrangements

We have undertaken Health and Safety Risk Assessments to ensure that we have appropriate arrangements in place if you visit our offices; these include:

  • Clear signage to support social distancing within our reception areas
  • Ensuring separation between appointments to allow for appropriate cleaning and preparation of our meeting rooms
  • Table top Perspex screens and suitable seating layouts to provide additional separation and aid social distancing within meeting rooms

All our staff follow Public Health England guidelines regarding good hygiene, including the frequent washing of hands and observing appropriate social distancing

Although we have had to change some of our arrangements for visitors because of the Covid-19 pandemic, we very much look forward to seeing you and making you feel safe and welcome at our offices.

Public Health England guidance

Our overall approach is to follow the guidance issued by Public Health England (PHE), which can be found using the following link:


As outlined earlier, if we do arrange to meet, we ask you to follow PHE guidance concerning:

  • thorough and frequent hand washing
  • coughing and sneezing into tissues and disposing of them
  • avoiding touching your face
  • practise appropriate social distancing