Our Resolve. Your Resolution.

Covid-19 (Coronavirus)

Page last updated at 08.30 Monday 19th July 2021

How we are currently operating

We are available for pre-arranged appointments by telephone, video call or in person at one of our offices. So that we can manage our various meetings effectively and safely, all meetings are currently pre-scheduled, so please make initial contact by telephone or email so that we can determine how best to help you. 

If we arrange for you to visit one of our offices, we encourage you to wear a face covering and follow the social distancing guidance in our reception areas. This is because there may be others present in the reception area at the same time. During the current period, the front door at an office may sometimes be temporarily locked. In this situation, ring the bell as directed by the door sign and a member of staff will attend.

Our Covid-19 arrangements

We have undertaken Health and Safety Risk Assessments to ensure that we have appropriate arrangements in place if you visit our offices; these include:

  • Having pre-arranged appointments so that we control the number of people passing through our reception areas and to ensure appropriate social distancing throughout your visit
  • We have clear signage and a queueing system in operation to support social distancing and we encourage you and all other visitors to wear a face covering in our reception areas.
  • Dedicated time at the start and end of each meeting to prepare and clean meeting rooms, a seating layout to ensure social distancing and a table top Perspex screen to provide additional separation between you and our staff
  • All our staff follow Public Health England guidelines regarding good hygiene, including the frequent washing of hands and observing appropriate social distancing. We ask you to do the same also during your visit and provide hand sanitiser for you and for our staff
  • We ask you and all other visitors to declare, when setting up a meeting and before initiating any meeting, whether you have recently experienced Covid-19 symptoms, tested positive for Covid-19 or been in contact with anyone experiencing Covid-19 symptoms or who has tested positive for Covid-19. Where this is the case, we make alternative arrangements for the conduct of your matter
  • We keep a record of all meeting attendees, together with appropriate contact information, in case that is required for contact tracing purposes. We also send you a guidance note prior to your meeting which explains what to expect and more detail about the changes we have put in place for your safety and that of other visitors and our staff

More generally, many of our staff attend our offices on some days and work from home on other days. Where our staff do attend our offices, they do so as part of pre-arranged working patterns, hygiene protocols and extensive desk screening to ensure appropriate social distancing and to maintain good practice with regard to hygiene.

Although we have had to change some of our arrangements for visitors because of the Covid-19 pandemic, we very much look forward to seeing you and making you feel safe and welcome at our offices.

Public Health England guidance

Our overall approach is to follow the guidance issued by Public Health England (PHE), which can be found using the following link:


As outlined earlier, if we do arrange to meet, we ask you to follow PHE guidance concerning:

  • thorough and frequent hand washing
  • coughing and sneezing into tissues and disposing of them
  • avoiding touching your face
  • practise appropriate social distancing

We also ask you to observe wider PHE guidance concerning possible self-isolation if you display symptoms of Covid-19, have been in close contact with others displaying symptoms.