Our Resolve. Your Resolution.

Covid-19 (Coronavirus)

Page last updated at 08.30 Tuesday 5th January 2021

How we are currently operating

As throughout the pandemic, we continue to be available to assist and advise. With many of our staff working from home and a reduced staff presence at our branches, we are only available for pre-arranged appointments by telephone, video or, where important to the progression of your matter, a meeting at one of our offices 

Please make initial contact by telephone or email so that we can determine how best to help you. 

If we arrange for you to visit one of our offices, we ask that you wear a face covering. During the current restrictions, the front door at an office may be temporarily locked. In this situation, ring the bell or knock on the door as directed by the door sign and a member of staff will attend. Please remember to step back from the front door as they open it so that you maintain social distancing.

Please call or email using the buttons below so that we can discuss how best we can assist you. In many cases, we will be able to progress matters without necessarily meeting you and we will always talk through what is appropriate given your situation and any concerns you may have.

Our Covid-19 arrangements

We have undertaken Health and Safety Risk Assessments to ensure that we have appropriate arrangements in place if you visit our offices; these include:

  • Having pre-arranged appointments with staggered start times so that we control the number of people passing through our reception areas and to ensure appropriate social distancing throughout your visit
  • At those offices where we are operating an 'open' reception, we have clear signage and a queueing system in operation to support social distancing within our reception areas.
  • Dedicated time at the start and end of each meeting to prepare and clean meeting rooms, a seating layout to ensure social distancing and a table top Perspex screen to provide additional separation between you and our staff
  • All our staff follow Public Health England guidelines regarding good hygiene, including the frequent washing of hands and observing appropriate social distancing. We ask you to do the same also during your visit and provide hand sanitiser for you and for our staff
  • We ask you and all other visitors to declare, when setting up a meeting and before initiating any meeting, whether you have recently experienced Covid-19 symptoms, tested positive for Covid-19 or been in contact with anyone experiencing Covid-19 symptoms or who has tested positive for Covid-19. Where this is the case, we make alternative arrangements for the conduct of your matter
  • We keep a record of all meeting attendees, together with appropriate contact information, in case that is required for contact tracing purposes. We also send you a guidance note prior to your meeting which explains what to expect and more detail about the changes we have put in place for your safety and that of other visitors and our staff

More generally, many of our staff continue to work from home using our secure, online systems and, in most cases, we can progress matters without needing to meet you. Where our staff do attend our offices, they do so as part of pre-arranged working patterns and hygiene protocols to ensure appropriate social distancing and to maintain good practice with regard to hygiene.

Although we have had to change some of our arrangements for visitors because of the Covid-19 pandemic, we very much look forward to seeing you and making you feel safe and welcome at our offices.

Public Health England guidance

Our overall approach is to follow the guidance issued by Public Health England (PHE), which can be found using the following link:


As outlined earlier, if we do arrange to meet, we ask you to follow PHE guidance concerning:

  • thorough and frequent hand washing
  • coughing and sneezing into tissues and disposing of them
  • avoiding touching your face
  • practise appropriate social distancing

We also ask you to observe wider PHE guidance concerning possible self-isolation if you display symptoms of Covid-19, have been in close contact with others displaying symptoms.