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Our Resolve. Your Resolution.
We have scooped two major home conveyancing awards, one for the second year in succession. We have become Yorkshire and North East Regional Firm of The Year in the Law Firm Services National Conveyancing Awards, an accolade we previously won in 2016.
We were also national runner up, gaining the Silver Award in the nationwide Overall Conveyancing Firm of the Year category.
For the first time the awards’ judging process included mystery shopping company, Shoppers Anonymous, regularly polling a sample of entrants’ conveyancing clients as they progressed through their housing transaction to get their views on the quality of service they were receiving.
In their comments for the regional award, the judges said: “Harrowells completed an excellent application supported by clear knowledge of their local market. Their progressive approach to client handling and a high score in the compliance check made them a clear winner in the Yorkshire and North East Regional Category."
For the national award, the judges added: “Harrowells had a great compliance score. The firm regularly evaluates how it delivers its service and focuses on making incremental improvements in ways that differentiates the service it offers.”
Harrowells was among the first law firms in Yorkshire and the North East to warn about cyber security and how criminal gangs are operating in the housing chain, setting up bogus email addresses and spurious law firms, in attempts to syphon off money on the completion of house sales, and to put rigorous procedures in place to combat this.
Picture caption: Pictured (L to R) receiving the Silver Award in the Law Firm Services National Conveyancing Awards at The Vox, NEC, Birmingham in September are: managing director of awards sponsor, Groundsure, Dan Montagnani; Harrowells conveyancing administration assistant, Natalie Millward; partner and head of residential property, Kevin Millar; senior licensed conveyancer, Debbie Johnson; managing partner, Robert Onyett; associate solicitor, Gemma Hannath; Groundsure commercial director, Malcolm Smith; and award ceremony host, doctor and comedian, Dr Phil Hammond.
Our articles are intended for general information purposes only and are not a substitute for professional advice tailored to your specific circumstances. We are always very happy to discuss any plans, issues or concerns you may have and to clarify how we might be able to help. We cannot accept responsibility for any loss as a result of acts or omissions taken in respect of this article.
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